Customer Survey
What makes ISA the best choice?
Each quarter we submit an online anonymous survey to our clients. In this survey we document what our clients are saying about us. This allows us to continually focus on improving our service to our clients. Here is what they are telling us:
| Category | Expectation Met | Expectation Exceeded |
| Pricing | 10% | 90% |
| Billing Accuracy | 10% | 90% |
| Initial Contact Time | 20% | 80% |
| Timeliness of Inspection | 10% | 90% |
| Timeliness to Close File | 30% | 70% |
| Online Claim Management | 30% | 70% |
| Quality of Adjuster | 20% | 80% |
While we are currently meeting or exceeding our clients expectations, we will continually strive for improvement.