Customer Survey

Each quarter we submit an online anonymous survey to our clients. In this survey we document what our clients are saying about us. This allows us to continually focus on improving our service to our clients. Here is what they are telling us:

Category Expectation Met Expectation Exceeded
Pricing 10% 90%
Billing Accuracy 10% 90%
Initial Contact Time 20% 80%
Timeliness of Inspection 10% 90%
Timeliness to Close File 30% 70%
Online Claim Management 30% 70%
Quality of Adjuster 20% 80%

While we are currently meeting or exceeding our clients expectations, we will continually strive for improvement.